Managed Services | IT Infrastructure Consulting | Evolfinity

Keep your IT Infrastructure and Applications Stable, Cost Effective, and Relevant

Managed IT services can encompass everything from your organization's email and storage solutions to its networking and security infrastructure. With Evolfinity, you can offload the day-to-day management of your IT systems to a team of experts who can proactively monitor and manage your IT environment 24/7. The goal of managed IT services is to improve the overall performance of your IT infrastructure while reducing the total cost of ownership (TCO).


IT Infrastructure

ScienceSoft can handle all daily monitoring and management and/or long-term optimization and evolution of your IT infrastructure components. We take care of the entire IT infrastructure as a whole or any of its specific parts.


IT infrastructure consulting

  • Analyzing the IT infrastructure state and problems and providing recommendations.
  • Outlining a high-level IT strategy addressing business needs and aligning IT resources accordingly.
  • IT infrastructure optimization and migration roadmap.
  • Advising on IT infrastructure cost optimization.

IT infrastructure monitoring

  • 24/7 monitoring to avoid downtime.
  • Troubleshooting incidents (service not available, app bugs, security issues, etc.) and analyzing their root causes.

IT infrastructure administration

  • User administration, regular software configuration and updates.
  • Management of servers, network, cloud and on-premises data centers, and cloud services.
  • Virtual desktop administration.
  • Vulnerability assessment, vulnerability scanning.
  • Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.

IT help desk

L1, L2 and L3 tech support:

  • Introduction of efficient SOPs and ITSM processes.
  • Resolution of reported incidents.
  • User satisfaction rate management.
  • User knowledge base maintenance.

IT infrastructure design

Designing a new IT infrastructure or its components.


Development infrastructures

Setting up CI/CD pipelines, development and testing environments.


Applications and app infrastructures

Application monitoring, performance management, troubleshooting, enhancement, integration and optimization.


Cloud migration

Planning and executing application and data warehouse migration to the cloud.


Cloud usage optimization

Optimizing cloud resource consumption to reduce cloud costs.



  • Advising on security improvement using the SecOps approach.
  • Security testing of an IT infrastructure and applications (security audit, compliance testing, vulnerability assessment, penetration testing).
  • Stress testing (emulation of DoS/DDoS attacks).
  • Our Approach to Managed IT Delivery


    Tailored customer communication

    • Analyzing information needs of each stakeholder.
    • Discussing how best to communicate information (communication means, level of detail, frequency of updates, timing, etc.) to each stakeholder.
    • Regularly sharing relevant project status information.

    Commitment to bringing value

    We strive to bring our customers additional value in every project. In 2022, ScienceSoft was featured on the prestigious Global Outsourcing 100 list, the annual listing of the top outsourcing advisors and consultants.


    KPI-based cooperation

    We define tailored sets of business and IT goals to track the quality of the services we deliver.

    • First response time.
    • Customer Satisfaction Score (CSAT).
    • Resolution rate.
    • Abandonment rate for calls

    Consistent and comprehensive reporting

    We ensure service transparency by submitting regular reports on:

    • Achievement of team productivity and service quality KPIs.
    • Use of resources (actual versus planned).
    • Actual project problems or potential risks.
    • Revised risk management strategy, acceptability of the risks.

    Quarterly improvements in service delivery

    • Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. the highest possible value).
    • Proactivity in terms of adding improvements or competitive advantages to the service.

    Comprehensive knowledge transfer

    • Detailed process descriptions and policies regulating IT service provisioning.
    • Knowledge transfer to your in-house architects, developers, testers, DevOps engineers, IT support specialists, DBAs, and security administrators.

    Flexibility in cooperation models

    • Complete managed IT services: taking the whole responsibility for your IT infrastructure component(s). We can also manage other IT services vendors of yours.
    • Co-managed cooperation model: cooperating with your internal IT infrastructure department or other IT services vendors.

    Technologies We Work With

    Logging, monitoring and alerting tools


    How Much Will Your Managed IT Services Cost?

    Per-ticket pricing

    Best for: L1, L2 support, security management.

    At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.

    Fixed monthly fee

    Best for: L3 support (defect fixes, minor functional changes), security management.

    You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.

    Time & Material (hourly billing with a cap)

    Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)

    You receive the end-of-the-month invoice based on the hours or efforts reported per month.

    Mixed model (e.g., fixed monthly fee + T&M)

    Best for: long-term cooperation entailing miscellaneous services.

    You can combine different pricing models best fitting the required activities comprising your service suite.

    The costs will also depend on:
    • The service package (continuous monitoring and troubleshooting, L1-L3 help desk, migration, etc.).
    • IT infrastructure type (cloud, on-premises).
    • IT infrastructure complexity.
    • SLA package (time coverage, number of issues included) and target KPIs.

    We will be pleased to provide a customized estimate for you.


    Feathers in our cap


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